We do not normally give refunds or exchanges if you:
• simply change your mind; or
• purchased the wrong product; or
• already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
• damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
• no proof of purchase is provided.
Goods Returning For Credit/Refund
If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request.
However RLE Computers reserves the right to confirm the unsuitability of the product before a refund is issued.
Under ACCC guidelines for refunds of goods under warranty claims - specifically the ACCC quotes as follows on their web site :
"If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead"
Please also note that incompatibility is NOT a fault. We cannot ensure what you purchased is compatible with what you have existing.
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier??s own test and replacement/repair, and the shipping back to us
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. RLE Computers is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
Contact us at firstname.lastname@example.org or 02 67526177 - This applies to full price items only.
There is strictly NO refunds on sale items.
A restocking fee of 20% of the order value will be deducted from the refund amount if you are eligible for a refund.
We recommend you use registered post or a tracking courier when returning an item, as we cannot accept responsibility for items lost in transit to us.